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Opal delivers with instant productivity gains at global graphic display specialist

Based out of Huddersfield and working with clients throughout Europe and extensively in the Middle East, Leach is the market leader in print, graphic production and displays for the museum, heritage and visitor attraction sectors. The company is also a pioneer in large format print and innovative displays and works with some of the UK’s leading retailers and brand specialists.

The company, which has been in operation for 127 years, produces graphic displays for major brands including Gap, Fitbit and Regatta, and for some of Britain’s biggest tourist attractions such as London’s Sealife Aquarium and the Victoria and Albert Museum. Two divisions of the firm – Leach Impact and Leach Inspire – were recently acquired by global French giant Chargeurs which operates in 34 countries across five continents, so it has never been more vital for Leach to have a robust IT infrastructure in place.

This has been made more important by the company’s continued growth and expansion, reliance on email and requirement to store, transfer and quickly print designs. Previously Leach was suffering from significant IT problems which were affecting production – until Opal came along to lend support.

Opal created a new IT solution which utilised cloud-based technologies and ensured that internal systems – such as storage and back-up systems – were far more robust. This gave Leach peace of mind that critical data is constantly available to staff who need to quickly share and access designs for their graphic displays.

James Lavin, finance director at Leach, said: “We had a problem with our previous provider. They installed a new server and it turned out to be a disaster! It was unreliable, our systems kept crashing and our downtime increased rapidly as a result. As a market leader in the design, print and manufacture of graphic displays, we needed a solution that allowed us to store, transfer and print designs quickly and efficiently.

“Opal was servicing some of our Apple kit so we had a relationship with them already and when we realised that they were highly skilled in Windows, networking and virtualisation it made sense to talk to them about how they could provide a wider level of support.”

Mr Lavin continued: “Since August 2017, when Opal took on the extra support work, it has been much easier to access, transfer and share files. Our IT system is much more reliable and, as a result, the efficiency of our business has increased significantly. Our downtime has reduced considerably and we’ve made cost savings. We also have peace of mind following the major infrastructure update, as Opal conducted a full security review which enabled data to be locked down while giving secure access when needed as part of our move towards GDPR compliance.”

To find out how we can help your business, please call 0330 22 33 011 or e-mail hello@opal-it.co.uk.

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